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Connection Problems
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Try turning your computer and modem completely off for 30 seconds and starting again.
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If your modem does not have an on/off switch, unplug it from the electrical wall outlet
- Turn your modem on first and wait 15 seconds before turning on your computer
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Make sure your log in information is accurate.
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Note:
The user name and password are case sensitive. Make sure that Caps Lock is OFF!
- Forgotten your password? Go to
https://optigold.kinex.net/
to reset it.
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Information can take up to 20 minutes to post in our system.
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If you're a new customer, you may need to wait
- If you've just changed your password, the old one still may work.
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If the lights on your modem are not steady:
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Make sure your modem is not near or on top of other electrical
devices such as speakers, your monitor, a halogen lamp or a cordlessphone or the phone base.
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If you have other devices using the same telephone line as
your DSL service (including telephones!) make sure DSL filters are applied.
- If you still can not connect, try disconnecting all other devices on the phone line.
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